Gear 5 Return Policy - Please read carefully before making any purchase

All of our products are new in box and fully guaranteed by the manufacturer unless the item you are purchasing is clearly stated to be a factory refurbished unit. The complete warranty is included with any product for sale at Gear 5. The manufacturers' warranty covers repair or replacement of defective parts, subject to the conditions set forth by the manufacturer, in most cases up to one year.

Gear 5 offers a hassle-free return policy to ensure total customer satisfaction:

Gear 5 will exchange defective units and parts at no cost to the customer within 30 days of shipment. After the 30-day period, customers must contact the manufacture for direct return or repair information. Customers seeking to return, not exchange, defective items will be subject to a 5% restocking fee. Customers may also replace defective items with other items of equal or greater value with no fees; you are not obligated to replace with the same model.

Gear 5 will accept returns within 30 days of shipment. For unopened items, there is no return fee to receive Gear 6 store credit, but for a refund there is a 5% restocking fee. For opened items (excluding software), there is a 5% fee to receive Gear 5 store credit, or a 10% fee to receive a refund.

Please note: All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, and all accessories. For this reason, units that have been installed, severely scratched, abused, or for which a rebate has been submitted to the manufacturer will not be accepted for return or credit and must be returned directly via the manufacturer. In addition, any software that has been opened can only be returned directly to the manufacturer.

Please do not tape or write anything on the item or the package! Before you send merchandise back, please be sure to check that you have not left any of your own memory cards or other accessories in the unit.

For a summary of Gear 5's return policy, see the table below:

Merchandise Condition	Restock Fee for Store Credit	Restocking Fee for Refund
Defective	None	5%
Unopened	None	5%
Opened	5%	10%

To Return a product(s) to Gear 5, please email us with the following information:

1)Order number
2)Billing name and address
3)Reason for return
4)Specify if you wish to obtain a refund, replacement for a defective item, or store credit.

Send your email to: sales@gear5.com with the subject: Return RMA request

Please Note: Gear 5 cannot be held responsible for packages until they are delivered to us, so please use a trackable and insured means of shipping (UPS or Fedex) or at least get Delivery Confirmation with USPS priority mail. For most returns, the customer is responsible for return shipping fees.  

Please check your order as soon as it is received.  We allow only 48 hours from time of delivery to make any claims for missing items.  If your package arrived open please check contents before you accept the package.  Make delivery personnel know of any problems.

Once we receive your return we will ship your replacement or process your credit within 4-7 days. When returning an item, please do not initiate a chargeback with your credit card company. We will credit your card for your return, and a chargeback will only delay processing of your return. We vigorously work with law enforcement authorities to investigate and prosecute the fraudulent use of credit cards.

If there is a dispute of any kind, we will work with the customer to achieve a fair resolution. Our goal is complete customer satisfaction. Should you have any questions about returning a product or the status of a pending return, please do not hesitate to email sales@gear5.com or call 608-628-7267.